Refund Policy

Plot Device Entertainment Private Limited, a company incorporated under the Companies Act, 2013 (hereinafter referred to as “Company”) and having its registered office at [•]. In using the website [•], of Plot Device Entertainment Private Limited you are deemed to have accepted the ‘Cancellation and RefundPolicy’as listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms as long as you access this website. This policy provides for the return or cancellation of any product available on the Company’s website by a visitor or a registered user who has ordered products (hereinafter referred to as “you/your”)

  1. RETURN OR REFUND

You shall be eligible to return or seek a refund for the product purchased on the Company’s website if:

  1. Incorrect Product

An incorrect product has been delivered to you where the delivered product does not match the item in the order confirmation email. This is not valid for products where it is mentioned that design/styles may vary on the website.

 

  1. Manufacturing Defect
    1. If you believe the product is damaged or has a manufacturing defect, please ensure that you take photographs of the productand any damage/defect as soon as you have opened the packaging.

 

  1. For complaints on manufacturing defective products, an email from the customer may have to be sent to the respective manufacturer/brand authorities notifying them of the defect in the product with images and videos to validate the claim. The Company will assist the customer during the process.

 

  1. REQUISITES FOR RETURN/REFUND
  • Product outer box should be in the original mint condition with price tags.
  • Products should not be used, worn out or torn/damaged.
  • The originally shipped labels and invoice should be made available.
  1. TIME PERIOD

Please contact our customer care department within [•]hours of delivery, in case you wish to return any products and your purchase meets the above criteria. The Company’s return/refund window shuts [•] hours after the product is delivered to you.

  1. NEXT STEPS FOR YOU

If your purchase meets our return/refund criteria stated above, please contact our customer care team over email at [•].

Please share the following in order to facilitate a smooth return:

  1. Order number
  2. Delivery address
  3. Reason for exchange
  4. Images/videos of the item

Post verification, a reverse pick-up will be scheduled within [•]business days. Once the product has gone through an internal quality check by the Company, the applicable refund amount will be credited to your original method of payment within [•] business days

Please Note: The reverse shipping option is only available for certain pin codes in India. For all the locations, where reverse shipping is not available, you are requested to ship the product on your own within 7 days of receiving it. Please ship the product to a Mumbai based address that is provided by our team.

  1. NON-RETURNABLE PRODUCTS

Certain products are not returnable/non-refundable and hence are not subjected to this policy. The same will be specified on the individual product pages.

  1. CANCELLATION POLICY

If you wish to cancel your order, then please send an email to us at [•] with your product and order details. The email must be sent within [•] hours of placing the order and during the Company’s working hours. Post cancellation, your money shall be refunded by the Company within [•] business days.