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Privacy Policy

 

Last Updated on 26th September 2024

Thank you for visiting our Website www.emomee.com. At EMoMee Entertainment Private Limited (“Company”/“our”), we are keenly aware of the trust our users (hereinafter referred to as “You”/“Your”/“Yourself”) place in us and our responsibility to protect their privacy.

The Company knows that You care about how information about You is used and shared, and we appreciate Your trust that we will do so carefully and sensibly. We let You retain as much control as possible over Your personal information. However, You may not visit and use our Website at any time without telling us who You are or revealing the required information about Yourself. To the Company, our most important asset is our relationship with You. We are committed to maintaining the confidentiality, integrity and security of any personal information about our End Users. By visiting this Website, You are accepting the practices described in this Privacy Policy.

This Privacy Policy tells You how we use personal information collected through this Website. Please read this Privacy Policy before using the Website or submitting any personal information. By using the Website, You are accepting the practices described in this Privacy Policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on going forward, not on a retroactive basis. You are encouraged to review the Privacy Policy whenever you visit the Website to make sure that You understand how any personal information You provide will be used.

This Privacy Policy is a part of and is to be read with the Terms of Use. By using this Website, you agree to the terms and conditions of this Privacy Policy. You also consent to our use and disclosure of Your personal information in the manner described in this Privacy Policy. The capitalized words used in this Privacy Policy but not defined herein, shall have the meaning given to such words in the Terms of Use. If you do not agree with the terms and conditions of this Policy, please do not use this Website.

  1. COLLECTION OF INFORMATION

We may collect personally identifiable information, such as names, postal addresses, email addresses, etc, when voluntarily submitted by End Users on the Website. This information is only used to fulfil Your specific request, unless You give us permission to use it in another manner, for example to add You to one of our mailing lists.

  1. WHAT KINDS OF INFORMATION DO WE COLLECT?

 

Your Profile Information: You give us information when you register on the Website, including your username, password, date of birth (where applicable), email address and/or telephone number, information you disclose in your user profile, and your profile photograph.

Messages: We collect information you provide when you compose, send, or receive messages through the Website’s messaging functionalities, or on any community groups facilitated by the Company. They include messages you send or receive through our chat functionality from other End Users on the Website, or on any community groups facilitated by the Company. That information includes the content of the message and information about the message, such as when it was sent, received, or read, and the message participants. Please be aware that messages you choose to send to other End Users of the Website will be accessible by those End Users and that we are not responsible for the manner in which those End Users use or share the messages. The Company will not be held liable or responsible for any content shared in any messages.

Networks and Connections: We collect information about the people, accounts, hashtags, ads that you are connected to and how you interact with them across our Website. We also collect contact information if you choose to upload, sync or import it from a device (such as an address book or call log or SMS log history), which we use for things such as helping you and others find people you may know. 

Your Usage: We collect information about how you use our Website, such as the types of content that you view or engage with, the features you use, the actions you take, the people or accounts you interact with and the time, frequency and duration of your activities.

Purchase Information: When you purchase any Services and/or undertake any other financial transactions as may be available on the Website, we may collect information about the payment transaction, such as payment card information, billing, contact information, and any other account and authentication information.

Things others do and information they provide about you: We also receive and analyse content, communications and information that other people provide when they use our Website. This can include information about You.

Information in correspondence You send to Us, including when You contact Us for support or feedback.

Information through surveys, research, promotion, contests, marketing campaigns, challenges, competitions or events conducted or sponsored by us, in which you participate.

6. COOKIE/TRACKING TECHNOLOGY

The Website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Website, and understanding how End Users use the Website. Cookies can also help customise the Website for End Users. Personal information cannot be collected via cookies and other tracking technology; however, if You previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. On collecting data based on user demographics, including age and gender, the Website does not utilise such information to individually identify a visitor. The data gathered is only referred to for providing better offers based on group segmentation and improving the user experience and interface.

If you wish to opt out of any third-party advertisements using the ads settings, the unique DoubleClick cookie ID on your browser is overwritten with the phrase “OPT_OUT”. Because there is no longer a unique cookie ID, the opt-out cookie can’t be associated with a particular browser.

  1. USES MADE OF THE DATA

The Company uses the information held about You in the following ways:

  • To provide you with the Website and demand profile;
  • To answer your questions or requests for information or handle your complaints;
  • Monitor metrics such as total number of views, visitors, traffic and demographic patterns;
  • To ensure that content provided by the Website is presented in the most effective manner or you and for your computer or other device;
  • To provide you with promotional communications, such as email, to the extent that you have provided consent to receive such communications under applicable law;
  • To carry out our obligations arising from any agreements entered into between you and us;
  • To allow you to participate in interactive features of the Website, if any, when you choose to do so.
  • To notify you about updates or changes to Website features and content.
  • To understand your geographic location to help us identify groups of users by general geographic market (such as zip code, state or country).
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • To communicate with you by email, phone, WhatsApp, app notifications and SMS in relation to our Services.
  1. DISTRIBUTION OF INFORMATION

Any personally identifiable information You submit with the Website will only be disclosed to service providers who are linked to Your request. We will not disclose, sell, share or in any way reveal Your information to any other third party. However, we may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud that has already taken place.

  1. SECURITY OF INFORMATION

We do not and will not sell or rent Your personal information to anyone, for any reason, at any time, except (i) if it is in response to a valid legal request by a law enforcement officer or government agency or (ii) when You have explicitly or implicitly given Your consent, or (iii) to utilize the same for some statistical or other representation without disclosing personal data.

We only reveal those numbers of Your account as required to enable us to access and provide You the required Services relating to Your accounts. We make every effort to allow You to retain the anonymity of Your personal identity and You are free to choose a login ID email address and password that keeps Your personal identity anonymous. Access to Your registration information and Your personal financial data is strictly restricted to those of our Company employees and contractors strictly on a need-to-know basis, in order to operate, develop or improve the Services. These employees or contractors may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

With the exception of a login ID in the form of an email address, which may be provided on an anonymous basis, and Your third party account information, which is required for providing services, the Company does not require any information from You that might constitute personally identifiable information.

It is important for You to be protected against unauthorised access to Your password and to Your computer. Be sure to sign off when You have finished using a shared computer.

As described in this Agreement and with Your consent, the Company will from time to time connect electronically to Your online bank, credit card and other online financial accounts to process Your orders.

  1. RETENTION AND DELETION OF DATA

Retention of data: We collect and store your data for only as long as you have a valid and subsisting account with the Website. In addition to this, we may also retain your data for legitimate and essential business purposes, including but not limited to making data-driven business decisions, complying with legal obligations and resolving any disputes that may arise from time to time.

Deletion of data: Unless legally allowed or legally mandated to store such data, upon the deletion of your account with the Website, your data shall be kept inactive and at the backend for a period of time after which we will delete all your personal data or anonymize it so that such data is no longer identifiable to you as an individual.

  1. TRANSFER OF DATA

While the Company based in India, you consent to us transferring your data to third-parties that are located in countries other than India or and accordingly, we may transfer your data to third-parties that are located in countries other than India. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy and other applicable laws of India and any applicable rules and regulations thereunder.

  1. USER RIGHTS

You consent to the collection, receiving, possessing, storing, dealing, sharing and/or handling of your personal information by us in the manner and to the extent provided under this Privacy Policy as may be modified by us from time to time.

You have a right to withdraw your consent given to us for collection, processing, storing, etc. of any information provided by you, at any time and you may do so by sending an e-mail to us at hello@emomee.com. In case you do not provide or later withdraw your consent, we may not be able to provide you with the services the Website offers, and You may not be able to purchase any Products, to which you expressly acknowledge and agree.

  1. COMMITMENT TO DATA SECURITY

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this Website allow You to opt out of further mailings.

In certain cases, specifically with regard to particular products, You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide correct and accurate credit/debit card details to the approved payment gateways to avail of services on the Website. You shall not use a credit/debit card which is not lawfully owned by You, i.e., in any transaction, You must use Your own credit/debit card. The information provided by You will not be utilised or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/debit card details. The Company expressly disclaims all liabilities that may arise as a consequence of any unauthorised use of Your credit/debit card.

  1. CONTACT INFORMATION

If you have any complaints about how we handle your personal information, please contact us at hello@emomee.com. If we are unable to resolve your complaint and you wish to take your complaint further, you can do so by contacting the Grievance Officer.

In accordance with the prevalent act and rules, the name and contact details of the Grievance Officer are provided below:

Name: Suraksha Subramaniam

Address: Unit No. 1601, Morya Grand, Off Link Road, Andheri West, Mumbai, Maharashtra 400 053. 

Email: suraksha@emomee.com

Phone: 8591583257